Terms of service

Last updated: [DATE]

This Privacy Policy describes how STATIC, trading as Static (“Static”, “we”, “us” or “our”), collects, uses and discloses personal information when you visit staticww.com, place an order, contact us or otherwise use our services.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• your name
• billing and delivery addresses
• email address and telephone number
• order, transaction and customer-service information
• product preferences and shopping activity
• device, browser, IP address and website-usage information
• information you voluntarily provide in messages, reviews or forms

Payments are processed through Shopify and our payment providers. We do not ordinarily receive or store complete payment-card details.

HOW WE COLLECT INFORMATION

We may collect information:

• directly from you
• automatically when you use our website
• from Shopify and connected service providers
• from payment, delivery, marketing, fraud-prevention and analytics providers
• when you communicate with us or interact with our advertisements

HOW WE USE INFORMATION

We may use personal information to:

• process payments and fulfil orders
• arrange delivery, returns and refunds
• provide customer support
• verify transactions and prevent fraud
• operate, maintain and improve our website
• personalise your shopping experience
• comply with legal, accounting and taxation obligations
• protect our rights, customers and services
• send marketing communications where you have consented or where otherwise permitted by law

You may unsubscribe from marketing emails using the unsubscribe link provided in those emails. Transactional communications relating to an order may still be sent.

COOKIES AND ANALYTICS

Our website and service providers may use cookies, pixels and similar technologies to operate the store, remember preferences, understand website usage, measure advertising performance and help prevent fraud.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

DISCLOSURE OF INFORMATION

We may disclose personal information to service providers where reasonably necessary to operate our business, including:

• Shopify
• payment processors
• delivery and logistics providers
• website hosting and technology providers
• analytics and marketing providers
• customer-support providers
• accountants, professional advisers and insurers
• government authorities where disclosure is required or authorised by law
• a purchaser or adviser in connection with a proposed sale or restructuring of our business

We do not sell personal information for monetary payment.

SHOPIFY

Our store is hosted by Shopify. Shopify processes personal information to provide its ecommerce services. Shopify may process information in countries outside Australia in accordance with its own privacy practices.

INTERNATIONAL DATA PROCESSING

Some service providers may store or process information outside Australia. Privacy and data-protection laws in those countries may differ from Australian laws.

Where applicable, we take reasonable steps to use reputable providers and protect personal information disclosed overseas.

DATA RETENTION

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, comply with legal and tax obligations, resolve disputes and enforce agreements.

SECURITY

We use reasonable administrative and technical measures to protect personal information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.

ACCESS AND CORRECTION

You may request access to, or correction of, personal information we hold about you by contacting support@staticww.com.

We may need to verify your identity before responding. In some circumstances, access may be restricted or refused where permitted by law.

PRIVACY COMPLAINTS

If you have a privacy concern, contact us at support@staticww.com with details of your concern. We will review your complaint and respond within a reasonable time.

CHILDREN

Our store is not intended for children who are not legally able to enter into a purchase contract. We do not knowingly collect personal information from children without appropriate authorisation.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy, security or content practices of those websites.

CHANGES TO THIS POLICY

We may update this policy to reflect operational, legal or regulatory changes. The updated version will be published on this page with a revised “Last updated” date.

CONTACT

Static, trading as Static
Email: support@staticww.com
Business address: Melbourne, Victoria, Australia
ABN: [ABN, IF APPLICABLE]