Refund policy
RETURNS AND REFUNDS
CHANGE OF-MIND RETURNS
Except where required by law, all sales are final.
Static does not accept returns, refunds, exchanges or order cancellations where:
• you change your mind
• you select the wrong item, colour or size
• an item does not fit as expected
• you no longer want the order
• you find the item elsewhere at a different price
• you fail to review the product description or size chart before purchasing
Detailed product information and size charts are available on our product pages. Please check all measurements carefully before ordering. If you need assistance, contact support@staticww.com before completing your purchase.
FAULTY, DAMAGED OR INCORRECT ITEMS
Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.
If your item is faulty, damaged, materially different from its description or you receive the wrong item, contact support@staticww.com as soon as possible after delivery.
We ask that customers contact us within 7 days of delivery to help us investigate and resolve the issue promptly. This requested notification period does not exclude or restrict any rights that cannot legally be limited.
Your claim should include:
• your full name
• your order number
• a description of the problem
• clear photographs or videos showing the problem
• a photograph of the complete item, tags and packaging
Please do not return an item until you have received return instructions from us.
ASSESSMENT AND AVAILABLE REMEDIES
Each claim will be assessed individually.
Depending on the nature and severity of the issue, the available remedy may include a repair, replacement, refund or another remedy required by applicable consumer law.
Where a product has a major failure, you may be entitled to choose a refund or replacement.
A product will not ordinarily be considered faulty where the issue was caused by:
• normal wear and tear
• accidental damage
• improper use, storage or handling
• failure to follow care instructions
• washing or drying the product incorrectly
• alterations or repairs performed after delivery
• damage caused after the item was delivered
• a characteristic or variation clearly disclosed before purchase
Minor variations in colour, texture, finish, stitching or measurements may occur because of lighting, screen displays, materials and manufacturing processes. These variations will not necessarily constitute a fault unless the item fails to meet a consumer guarantee.
RETURN CONDITIONS
Where we request a return, the item should be:
• unworn and unused, other than what is reasonably necessary to inspect it
• unwashed and unaltered
• returned with its original tags and packaging
• accompanied by proof of purchase
These conditions do not apply where enforcing them would unlawfully restrict your rights regarding a faulty or non-compliant product.
UNAUTHORISED RETURNS
Items returned without prior approval or outside the return instructions provided may be refused or returned to the sender.
Static is not responsible for unauthorised returns, returns sent to an incorrect address or returns lost in transit where the return was not arranged by us, except where responsibility cannot lawfully be excluded.
RETURN SHIPPING
Customers, including international customers, are responsible for paying return postage upfront. Return postage will only be reimbursed where the item is confirmed to be faulty, damaged on arrival or incorrectly supplied, and reimbursement is required by applicable consumer law. Reimbursement is limited to reasonable standard tracked-postage costs approved by Static. Duties, taxes and unauthorised express-postage costs are non-refundable except where required by law.
SALE ITEMS AND GIFT CARDS
We do not accept change-of-mind returns for sale items.
Sale items remain covered by applicable consumer guarantees if they are faulty or fail to meet a consumer guarantee, unless the specific fault was clearly disclosed before purchase.
Gift cards are not returnable or redeemable for cash except where required by law.
REFUNDS
We will notify you after receiving and inspecting the returned item.
Approved refunds will be issued to the original payment method within 10 business days. Financial institutions and payment providers may require additional processing time before the funds appear in your account.
Unless required by law, original shipping charges, international duties, taxes and other third party charges are not refundable.
If more than 15 business days have passed since we confirmed your refund was approved, contact support@staticww.com.
ORDER CANCELLATIONS AND CHANGES
Orders cannot ordinarily be cancelled or changed after they have been placed.
If you notice an error, contact support@staticww.com immediately. We may attempt to assist, but we cannot guarantee that an order can be changed or cancelled before processing or dispatch.
Nothing in this policy excludes, restricts or modifies any right or remedy that cannot legally be excluded, restricted or modified.